Travelpack Customer Reviews
Travelpack get some great reviews from our customers. Here is a random selection of those who commented using our online survey or who have written in about our call centre agents.

Compiled From :

1815
Customer
Review
(last 12 months)

Service Rating

(last 12 months)
88%
Date Service Score Comments
Holiday to India
27-Jun-2017
Excellent

Customer Comments

Travelpack always provide us with a magical, tailor-made holiday to India. This one was no exception. With careful planning at the outset through to providing the best agents, drivers and guides during the holiday and giving a personal service and touch (Sunny Singh stayed in touch with us throughout and always made sure that the agents and hotels knew about us in advance at each venue. In fact, this made our welcome at each hotel even richer), the holiday was a sweet experience. No issues at any point and fantastic value for money.

Flights to India
27-Jun-2017
Excellent

Customer Comments

Best rates offered and e-ticket sent immediately with all relevant information. will definitely recommend

Flights to Indonesia
27-Jun-2017
Poor

Customer Comments

The second agent was good. Pro active and sounded to know what he was doing. Though once the sell is done he did. It seems t be bothered to do the after sales. General problem with all travel agency agents.

Land only arrangements to Iceland
26-Jun-2017
Excellent

Customer Comments

Easy to book on line. Quick. Competitive price. Times suited

Flights to Kenya
26-Jun-2017
Good

Customer Comments

Great service, easy, fast and simple.

Flights to Canada
25-Jun-2017
Excellent

Customer Comments

Excellent vaalue, good airline,

Flights to Thailand
25-Jun-2017
Excellent

Customer Comments

Very helpful, polite assisting with my mistake in entering wrong name on passenger details

Flights to Uganda
25-Jun-2017
Excellent

Customer Comments

Thoroughly informative and prompt service. Friendly and professional advice , The best offer as far as I could see on the market . Good understanding of personal needs and circumstances , and willingness to offer flexibility.

Senior sales executive Valerie Rodrigues was highly impressive. An excellent communicator

Flights to Mauritius
25-Jun-2017
Excellent

Customer Comments

They found the right ticket at the right price . Online payment was easy .

Flights to Zimbabwe
24-Jun-2017
Excellent

Customer Comments

The professional and friendly way I was attended to

Flights to Japan
23-Jun-2017
Excellent

Customer Comments

Great customer service

Flights to South Africa
22-Jun-2017
Good

Customer Comments

Had great help from the gentleman who helped me book my flight

Flights to Belgium
22-Jun-2017
Excellent

Customer Comments

Very good service, reply quickly, good offer, great value.

Flights to Indonesia
22-Jun-2017
Good

Customer Comments

I was hesitant initially to book with Travelpack given their bad reviews, however the price was so cheap compared to other booking sites I decided to book. The customer services were very helpful when I called with questions and as I said the price was very competitive!

Flights to India
21-Jun-2017
Excellent

Customer Comments

service was excellent. however, had they been able to offer slightly cheaper price -as other travel agent was- it would have been 7 stars.

Flights to Mauritius
20-Jun-2017
Good

Customer Comments

Prompt and effective reply to a few queries I had. The whole booking process was smooth and without any complications.

Flights to U.A.E.
20-Jun-2017
Excellent

Customer Comments

Good easy to book flight.....

Flights to Canada
19-Jun-2017
Excellent

Customer Comments

To book online with travel pack was easy efficient and documents received very quickly. Links to Airline for further information regarding baggage etc. provided . Travel now all planned with interconnecting flights thank you.

Our Response

Thank you for booking your flight to Vancouver with Travelpack. We are glad to know that you were pleased with the service. Our goal is to provide a consistent and exemplary level of customer service. Best Regards, Sana Latif

Holiday to Jamaica
19-Jun-2017
Excellent

Customer Comments

Excellent service again. 3rd Holiday booked with Travelpack in the last year.

Our Response

Thank you for choosing Travelpack for your holiday booking. We strive to offer our customers various options best suited to their requirements at very competitive prices,your positive review is very much appreciated. We aim to provide the best customer service possible and we hope that you will continue to use us for all your travel needs.

Best Regards, Sana Latif

Flights to Ukraine
19-Jun-2017
Bad

Customer Comments

During the booking there wasn't any info about luggage allowance, once I got the tickets after the booking and payment. I noticed that check in luggage is not included. It going to cost me about £90 extra for 23kg luggage. The tickets actually very slightly cheaper than others. I feel cheated!

Our Response

Thank you for your comments.

We are sorry that you were dissatisfied with the booking process on our site relating to Baggage Allowance.

We can only apologise for any misunderstanding, as our website says: 

"If you are happy with your selection, click on Proceed to Checkout" 

This enables the web user to review their booking/itinerary and this is where "No Free Baggage Allowance" is confirmed in red text.

We do try to provide all information at the time of booking for complete transparency.  Please accept our apologies if this was missed when you were reviewing the booking, prior to proceeding the Checkout.